Customers should expect a Novo Gym Repair Technician to be knowledgeable,
professional, transparent, and committed to delivering high-quality service. Clear
communication, safety, and customer satisfaction is paramount in the technician’s approach to
their work.

– Our hours for On Site Service start at 8am and end at 6 PM. We have emergency visit available.

On most Residential Fitness Equipment a Preventative Maintenance is needed every 3 to 6 months depending on the usage. In a Commercial Setting a Preventative maintenance is needed every 1Month to 3 Months. We have custom Preventative Maintenance Package tailored to your Home/ Gym needs.

Novo Gym Repair Authorized technician’s follow a 13 Step Maintenance Protocol of the follow.
– Walking Belt Tension/ Lubrication
– Incline/Motor Calibration
– Console Controls
– Ranges through Speed & Resistance
– Spacesaver Functionality
– Heart Rate Monitor Check
– Power Cord/ Ground/ Surge Protector
– Motor Belt Tension and Condition
– Electronic Dusting and Cleaning
– Switch Alignment
– Motor Voltage
– Cushioning System
– Lubricate moving parts