Frequently asked questions
Frequently Ask Questions
Customers should expect a Novo Gym Repair Technician to be knowledgeable,
professional, transparent, and committed to delivering high-quality service. Clear
communication, safety, and customer satisfaction is paramount in the technician’s approach to
their work.
– Our hours for On Site Service start at 8am and end at 6 PM. We have emergency visit available.
On most Residential Fitness Equipment a Preventative Maintenance is needed every 3 to 6 months depending on the usage. In a Commercial Setting a Preventative maintenance is needed every 1Month to 3 Months. We have custom Preventative Maintenance Package tailored to your Home/ Gym needs.
Novo Gym Repair Authorized technician’s follow a 13 Step Maintenance Protocol of the follow.
– Walking Belt Tension/ Lubrication
– Incline/Motor Calibration
– Console Controls
– Ranges through Speed & Resistance
– Spacesaver Functionality
– Heart Rate Monitor Check
– Power Cord/ Ground/ Surge Protector
– Motor Belt Tension and Condition
– Electronic Dusting and Cleaning
– Switch Alignment
– Motor Voltage
– Cushioning System
– Lubricate moving parts
– Walking Belt Tension/ Lubrication
– Incline/Motor Calibration
– Console Controls
– Ranges through Speed & Resistance
– Spacesaver Functionality
– Heart Rate Monitor Check
– Power Cord/ Ground/ Surge Protector
– Motor Belt Tension and Condition
– Electronic Dusting and Cleaning
– Switch Alignment
– Motor Voltage
– Cushioning System
– Lubricate moving parts
We provide all Fitness Equipment Installations, no job is to big or too small! We do Gym Installations to Residential Installations! Let us know what you are looking to install!
Certain issues can be diagnosed over the phone, but noises coming from fitness machines are hard to detect the root of the cause without having a technician physically running the machine and hearing the sounds the machine makes.
Yes, a preventative maintenance packages are a great option to protect your investment. We offer different packages tailored to fit your needed. Our Preventative Maintenance Packages start from Weekly Visits all the way to Yearly Visits. Give us a Call for more information!
Contact Novo Gym Repair: You can either call or email their office to initiate the
service request.
Schedule an Appointment: Novo Gym Repair’s office will work with you to find a convenient time
and date for a technician to come to your location.
Technician Visit: On the scheduled appointment, a technician will visit your home to service your
gym equipment.
Quick Resolution: With the technician’s expertise, your gym equipment will be serviced
efficiently, ensuring you can resume your workout without much downtime.
